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Why User Testing Matters

September 22, 2011

 

Sometimes the best plans …

The new job requires a much more professional wardrobe than I’ve gotten away with in the past. (As in yes, I had a pair of jeans I considered “fancy.” ) So, I’ve been doing a bit of shopping for actual suits, shirts that go under suits and have been finding myself in quite a few dressing rooms.

As such, I was in a Lane Bryant the other day, trying on some clothing and I was actually doing pretty well in terms of finding stuff. And I could see the dollar signs adding up. Luckily, the insert on the dressing room door was about ways you can get coupons. I decided to use the “text” coupon delivery option. I whipped out my trusty iPhone and texted the code they provided.

And then … I cracked up. Like, laugh out loud in the dressing room, cracking up.

On the iPhone?  LBTXT autocorrects to ….

lane bryant text code

Sure, rub it in.

Obese.

Not the smoothest move for a store catering to plus-size women.

Once I recovered, I brought up my purchase to the register. The cashier was very friendly, and I told her about my crackup in the dressing room. She also thought it was hysterical, and while the code they texted back (in a double opt-in!) was generous, she was even more generous with the discount she gave me.

See? Every once in awhile it pays to be friendly and engaging.

And as I write this, I just remembered something else Lane Bryant did that made me raise my eyebrows. I was recently emailed a code for 40% off. The code? GET40LB. Obviously, LB was meant to stand for Lane Bryant, but I couldn’t help but think they were trying to fatten me up so I’d stay in their demographic.

Hey Lane Bryant, if you need an extra set of eyes for your marketing team – let me know! I need some new suits. Let’s work something out!

(Cross-posted from my Communications Breakdown blog)

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One Comment leave one →
  1. September 23, 2011 2:21 pm

    Great post — I was sent this link by somebody who read a recent post I did on a hashtag that obviously nobody checked before publicizing. It’s crazy how little common sense there is with some os this stuff!

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